The price includes the following technical support: • Setting up monitoring of systems and services (for existing customers) • Incident response (monitoring) • Setting up and monitoring backup< br>• Optimization of the work of installed software • Update of installed software • Assistance in analyzing and correcting errors in existing process automation scripts (CI and CD) • Consultation of the clients project team (consultation) • Analysis of services and error detection • Working with deployed DBMS (SQL, noSQL) • Analysis of the operation of the deployed application, systems and equipment • Disabling or enabling servers and VMs • Assistance in publishing new services (up to 60 minutes) • Small tasks (solution up to 60 minutes)
• Deployment of new infrastructure and systems (Servers, VMs, clouds and other hardware) • Development of automation for customers business requirements (CI, CD, Asible, Terraform, etc.) • Migration of systems, projects , databases, servers, etc. • Installation fee (new clients) • Complete audit of the new infrastructure • Clients of software companies (clients of clients) • Work outside working hours (as agreed with the customer ) • Parallel tasks (2 or more at the same time with high priority as agreed with the customer) • Integration of various systems (vpn, ldap, jira, sonarqube, gitlab, etc.) • Network tunnels (p2p , ipsec, openvpn), integrations with public software providers and other external infrastructures • Work with servers or systems that are not connected to the technical support service • One-time tasks with new infrastructures (without further maintenance contract)< br>• Preparation of documentation, diagrams and other materials (according to cooperation with the customer)